Recent Topics      
YMR logo

You are here:  Your Model Railway Club > More Practical Help > Everything Hornby. > Nice surprise! To bottom of page
                 

 Moderated by: Spurno
Start New Topic Reply Printer Friendly

Nice surprise! - Everything Hornby. - More Practical Help - Your Model Railway Club
AuthorPost
 Posted: Fri Jun 26th, 2015 02:23 pm
PMQuoteReply
link to this 1st post
g0ibi
Full Member


Joined: Sun Dec 28th, 2014
Location: Newark On Trent, United Kingdom
Posts: 1333
Status: 
Offline

My photos:
view photos in Gallery
view photos as slides

I posted my Duke of Gloucester TTL loco back to Hornby repairs last month after one of the wires became detached from the plug in the tender. I did not send a guarantee or shop receipt with it just an explanation of the fault. I took them 3 weeks to return the loco and it's working very well.
I got a letter back from Hornby Repairs this morning with a cheque for £8.55 which was the recorded postage cost when I sent it!
Thank you Hornby and i highly recommend the repair service from them!!

Cheers
Ron



____________________
Proper Preparation makes for Perfect Performance!!

http://yourmodelrailway.net/view_topic.php?id=13331&forum_id=21
Back To Top PMQuoteReply

 Posted: Fri Jun 26th, 2015 02:32 pm
PMQuoteReply
link to this 2nd post
mattc6911
Former Member
 

Joined: 
Location:  
Posts: 
Status: 
Offline

My photos:
view photos in Gallery
view photos as slides

Nice when a company just fronts up and repairs their product Ron  well done Hornby ! Too often these days firms use any excuse they can to shirk responsibility for shody workmanship. After sales service is something a lot of firms could improve 

Cheers

 Matt

Back To Top PMQuoteReply

 Posted: Fri Jun 26th, 2015 02:45 pm
PMQuoteReply
link to this 3rd post
toto
Former Member
 

Joined: 
Location:  
Posts: 
Status: 
Offline

My photos:
view photos in Gallery
view photos as slides

Fair play to Hornby. Credit where credit is due.

Back To Top PMQuoteReply

 Posted: Fri Jun 26th, 2015 03:29 pm
PMQuoteReply
link to this 4th post
BCDR
Moderator


Joined: Sat Oct 19th, 2013
Location: Reston, Virginia USA
Posts: 3693
Status: 
Offline

My photos:
view photos in Gallery
view photos as slides

Hi Ron,
Good customer relations on the part of Hornby. Glad to hear it's back and working.
Nigel



____________________
©Nigel C. Phillips
Back To Top PMQuoteReply

 Posted: Fri Jun 26th, 2015 08:06 pm
PMQuoteReply
link to this 5th post
Petermac
Admin


Joined: Sat Oct 13th, 2007
Location: Nr Bergerac, France
Posts: 19130
Status: 
Offline

My photos:
view photos in Gallery
view photos as slides

Yes indeed - full marks to Hornby. :thumbs

Why not write to one of the Railway Mags and tell them about it Ron - Hornby would appreciate that kind of publicity and it would be your way of thanking them. :roll:



____________________
'Petermac
Back To Top PMQuoteReply

 Posted: Fri Jun 26th, 2015 08:13 pm
PMQuoteReply
link to this 6th post
Longchap
Full Member


Joined: Wed Mar 25th, 2015
Location:  Saumur, France
Posts: 2332
Status: 
Offline

My photos:
view photos in Gallery
view photos as slides

Great news Ron and well done Hornby and Peter, that is a good plan.

All the best,

Bill :)



____________________
At 6'4'', Bill is a tall chap, then again, when horizontal he is rather long and people often used to trip over him! . . . and so a nickname was born :)

Back To Top PMQuoteReply

 Posted: Fri Jun 26th, 2015 09:31 pm
PMQuoteReply
link to this 7th post
g0ibi
Full Member


Joined: Sun Dec 28th, 2014
Location: Newark On Trent, United Kingdom
Posts: 1333
Status: 
Offline

My photos:
view photos in Gallery
view photos as slides

Will do :)



____________________
Proper Preparation makes for Perfect Performance!!

http://yourmodelrailway.net/view_topic.php?id=13331&forum_id=21
Back To Top PMQuoteReply

 Posted: Sat Jun 27th, 2015 03:24 am
PMQuoteReply
link to this 8th post
Gary
Inactive Member


Joined: Mon May 21st, 2012
Location: Sydney, Australia
Posts: 3835
Status: 
Offline

My photos:
view photos in Gallery
view photos as slides

I agree with Toto  credit, where credit is due. :thumbs

A while back I wrote to Simon Kohler asking about obtaining spares for my damaged Black 5. A few weeks later the spares arrived with no invoice ! Can't ask more than that. Excellent customer service is what brings the buyer back, time and time again.

Cheers, Gary.



____________________
...as a young lad, it was big trains for little boys, now it is little trains for big boys...!

http://yourmodelrailway.net/view_topic.php?id=12116&forum_id=21

Back To Top PMQuoteReply

 Posted: Sat Jun 27th, 2015 01:05 pm
PMQuoteReply
link to this 9th post
g0ibi
Full Member


Joined: Sun Dec 28th, 2014
Location: Newark On Trent, United Kingdom
Posts: 1333
Status: 
Offline

My photos:
view photos in Gallery
view photos as slides

Emails sent to 4 rail magazines! :):)



____________________
Proper Preparation makes for Perfect Performance!!

http://yourmodelrailway.net/view_topic.php?id=13331&forum_id=21
Back To Top PMQuoteReply

 Posted: Sat Jun 27th, 2015 03:31 pm
PMQuoteReply
link to this 10th post
Petermac
Admin


Joined: Sat Oct 13th, 2007
Location: Nr Bergerac, France
Posts: 19130
Status: 
Offline

My photos:
view photos in Gallery
view photos as slides

Good move Ron - well done. :thumbs

Let's hope they print them. :roll:



____________________
'Petermac
Back To Top PMQuoteReply

This is topic ID = 13585     Current time is 08:44 pm  
You are here:  Your Model Railway Club > More Practical Help > Everything Hornby. > Nice surprise!
You can type a quick reply to this topic here. Click in the box below to begin.

Or to reply to an individual post, or to include images, attachments and formatted text,
click the Quote or Reply buttons on each post above.

To start a new topic in this forum, click the Start New Topic button below.
To start a new topic in a different forum, click the Forum Jump drop-down list below.
Start New Topic

Back to top of page

           
15 Most Recent Topic

Problems with this web site? Please contact the Webmaster.

All material submitted to this web site is the responsibility of the respective contributor. By submitting material to this web site you acknowledge that you accept full responsibility for the material submitted.
Unless stated otherwise, all the material displayed on this web site, including all text, photographs, drawings and other images, is copyright and the property of the respective contributor. Registered members are welcome to use it for their own personal non-commercial modelmaking purposes. It must not be reproduced or re-published elsewhere in any form, or used commercially, without first obtaining the owner's express permission.
The owner of this web site may edit, modify or remove any content at any time without giving notice or reason.    © 2008

                 

Recent Topics Back to top of page

Powered by UltraBB 1.15 Copyright © 2007-2011 by Jim Hale and Data 1 Systems. Page design copyright © 2008-2013 Martin Wynne. Photo gallery copyright © 2009 David Williams.