Quality control problems?

Thats a shame Terry very disappointing.

You say it runs like a dream thats sounds promising as the old one was a bit of a pain to get running properly so i assume they have much better pickups and perhaps floating wheelset ?

Brian

Hmm. I personally wouldn't return a model over what appear to be minor paint flaws, but that's me.

[user=1916]ZeldaTheSwordsman[/user] wrote:

Hmm. I personally wouldn't return a model over what appear to be minor paint flaws, but that's me.

especially once weathered, one may not see minor paint flaws..

I understand that Terry but not if it costs money to return it.

Having watched James May's programme about Hornby, it is a shame their new Terrier is lacking in basic quality control to reverse their fortunes.  I hope it is a one off error, it will be interesting to see if there are other complaints.  You are right Terry, it ought not suffer from such a fault.  Glad it runs well though!

Michael

The problem is that damaged fortunes tend to impact quality control negatively, because they increase the pressure to get new product out to make up the loss. It makes it more likely that a product will be passed through, especially if the issue is minor cosmetic damage. It might also have been that the loco was fine when inspected and then got the smudge and the tiny chip when it was being packed.

The Isle of Wight bunker makes Freshwater look a bit like a D1

Nice looking model Terry and I'm in full agreement with you over returning a damaged product.

It annoys me when faulty product is delivered.  Damage in transit is another matter and often can't be avoided but yours was just down to poor quality control.  When we pay top whack for a product, we expect it to be perfect.  If it's heavily discounted, then that might be a different matter.

Quality control was one of the issues causing problems for Hornby in the past so I'd hope that the new team will get on top of this ASAP.

It will be interesting to hear what her pulling power is like ……………………. :roll: :roll:

That is a very nice looking model Terry.
is there space for a sound decoder as i notice its a 6 pin decoder?

Brian

Great looking little loco.  bet it looks good in the right setting .  well done Terry :thumbs

Yes, definitely a nice model and a reasonable price too.  I think it looks a bit pristine - perhaps some weathering and smudged paintwork and a damaged footplate lining…..

[user=1512]Headmaster[/user] wrote:

Yes, definitely a nice model and a reasonable price too.  I think it looks a bit pristine - perhaps some weathering and smudged paintwork and a damaged footplate lining…..

 :Red Card :Red Card :Red Card

shame about the connecting rod bolt heads.

[user=2147]Simonflj55[/user] wrote:

shame about the connecting rod bolt heads.

[user=711]col.stephens[/user] wrote:

[user=2147]Simonflj55[/user] wrote:

shame about the connecting rod bolt heads.

Yes.  Why do Hornby go to great pains to make a realistic model and then spoil it with bolt heads the size of a frying pan?  Maybe they are having trouble shaking off their toy train roots.

Terry

That part might full under "function over form".