Hi,
I took some photo's today and saved then in Photoshop (save for web). I resized them and saved as GIF. They range from 282KB to 385KB so they're the correct size and file type, but they won't upload. I got the message that they're the wrong file type, but they're not.  I've uploaded the same file type recently and had no trouble. Anyone got any ideas?

[user=1120]peterm[/user] wrote:

Hi,
I took some photo's today and saved then in Photoshop (save for web). I resized them and saved as GIF. They range from 282KB to 385KB so they're the correct size and file type, but they won't upload. I got the message that they're the wrong file type, but they're not.  I've uploaded the same file type recently and had no trouble. Anyone got any ideas?

 

Edited to say that I've resaved them as jpeg and I still get the wrong format message.

Hi Peter. I just saved this photo as a jpeg, and everything behaved as normal…

[user=1120]peterm[/user] wrote:

Hi,
I took some photo's today and saved then in Photoshop (save for web). I resized them and saved as GIF. They range from 282KB to 385KB so they're the correct size and file type, but they won't upload. I got the message that they're the wrong file type, but they're not.  I've uploaded the same file type recently and had no trouble. Anyone got any ideas?

Did you use the file extension .jpeg or .jpg? I always rename .jpeg as .jpg for better general compatibility everywhere.

A quick check of recent uploads shows they include .jpeg extension files and the help for uploads says GIF format is supported.

Is it possible you're using some character in the file name that is allowed in Windows but clashing in YMRC? If so, try renaming to something totally safe then as a basic. jpg file.

Otherwise try opening the file in another image management program, make a selection of almost the entire image, copy, then paste as a new image and then save this new file as a .jpg

If you don't have another program, try the same procedure in your software. I always do that copy / paste sequence with photos from my iPhone. It gets rid of all embedded data in the original file

If that doesn't work I don't know what else.

As far as I'm aware Peter, nothing has changed in the software so all I can suggest is to try some of Colin's suggestions above and maybe if possible try uploading from a different device ? To see if your problem is localised
 :hmm

Hi Peter,

The file type needs to be lower case i.e. .gif not .GIF

Also, the actual file contents must match the file name. You can't simply rename a file from .jpg to .gif

However, the .gif format is not suitable for photos, it is intended for drawings and diagrams.

Photos saved as .gif will have their colours altered and the file size will be excessive.

For photos save them in .jpg format.

cheers,

Martin.

p.s.

Image files such as .jpg and .gif must be uploaded to the gallery – use the buttons above the typing area.

Image files won't work as attachments using the button below the typing area. That is intended for other types of files such as PDF files (.pdf).

If you try to upload images as attachments you will get the "wrong file type" message.

cheers,

Martin.

Never really thought about that Martin as I rarely if ever attach anything, but it makes sense as your attaching a document or diagram that will be opened by whatever relevent program you use, rather than displaying an image from the gallery. 
I'll try and store that info in ze little brain box for the future   :hmm

Hope that helps you Peter !  :thumbs

Cheers

Matt

Thanks for all the replies.
When I got the first 'wrong file type' message I then went back to photo's (apple app) and saved them as .jpeg files in Photoshop. What's baffling me is the fact that I've uploaded images as gif recently with no problem. It's a bit late now but I'll have another look tomorrow.
By the way, I always do this on the imac as I don't have Photoshop on the macbook.

Oh, I forgot.


If all the various above help fails, do a proper hard reboot of your device. Gremlins do creep in from time to time using soft reboots. 

Hard reboot? Does that mean boot it over the fence?  ;-)

[user=1120]peterm[/user] wrote:

Hard reboot? Does that mean boot it over the fence?  ;-)

Re the fence, depends on your views.

You'll need to "google" the way to do the hard reboot on your specific device. Not always obvious or intuitive.

I have a new Microsoft Surface and the supplying store IT guy told me the Hard Reboot to fix my problem needed the power button to be held down for 20+ sec. That did nothing! Found out later it needed to be for 30+sec.



It's not a bad thing to do occasionally if your device starts behaving erratically.

Well, problem sorted out. I went back to Photo's app, saved them in to Photoshop (for web) and then renamed simply by number: viola, all done.