I posted my Duke of Gloucester TTL loco back to Hornby repairs last month after one of the wires became detached from the plug in the tender. I did not send a guarantee or shop receipt with it just an explanation of the fault. I took them 3 weeks to return the loco and it's working very well.
I got a letter back from Hornby Repairs this morning with a cheque for £8.55 which was the recorded postage cost when I sent it!
Thank you Hornby and i highly recommend the repair service from them!!

Cheers
Ron

Nice when a company just fronts up and repairs their product Ron  well done Hornby ! Too often these days firms use any excuse they can to shirk responsibility for shody workmanship. After sales service is something a lot of firms could improve 

Cheers

 Matt

Fair play to Hornby. Credit where credit is due.

Hi Ron,
Good customer relations on the part of Hornby. Glad to hear it's back and working.
Nigel

Yes indeed - full marks to Hornby. :thumbs

Why not write to one of the Railway Mags and tell them about it Ron - Hornby would appreciate that kind of publicity and it would be your way of thanking them. :roll:

Great news Ron and well done Hornby and Peter, that is a good plan.

All the best,

Bill :)

Will do :)

I agree with Toto  credit, where credit is due. :thumbs

A while back I wrote to Simon Kohler asking about obtaining spares for my damaged Black 5. A few weeks later the spares arrived with no invoice ! Can't ask more than that. Excellent customer service is what brings the buyer back, time and time again.

Cheers, Gary.

Emails sent to 4 rail magazines! :):)

Good move Ron - well done. :thumbs

Let's hope they print them. :roll: