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Falling standards? - All Other RTR Locomotive & Rolling Stock Makers. - More Practical Help - Your Model Railway Club
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 Posted: Fri Apr 5th, 2019 08:22 am
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col.stephens
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What is happening to so-called 'Quality Control' with regard to new models coming from China?  Here is my experience of buying four new locomotives over the last month.


1) Hornby Terrier.  BR livery.  Lining smudged presumably due to the model being handled whilst the paint was still wet.


2) Hornby Terrier.  Southern Livery.  Blob of glue on boiler and overspray of gold paint from chimney cap.


3) Oxford Rail Adams Radial Tank.  Southern livery.  All buffers splayed out and one pointing downwards.  Not just the buffer heads but the buffer housings.


4) Oxford Rail Adams Radial Tank.  Southern livery.  Replacement for model above.  Two buffers splayed outwards as per previous example.


I am now very wary of buying new locos and am insisting on a visual check before they are sent to me.  I won't buy locos at shows due to the problems with returning same to some far off, never to be seen again trader.


Terry

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 Posted: Fri Apr 5th, 2019 08:51 am
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Longchap
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Yes, this does seem to be somewhat of a minefield of late, as more and more faulty locos are sneaking through what we naturally assume to be the ever present net of strict QA, there to prevent this and safeguard so many things on all sides.
 
Sadly the machine is broken! I was interested in one of Heljan's impressive looking 47XXs, the Night Owl. At just over £150, one would trust the high price ensures quality beyond reproach, but after reading the long litany of disaster on RMWeb, I can't bring myself to place an order. There appear to be so many returns, that prices on ebay for these locos start at £0.01 with no reserve and this national retailer only uses library photos, which itself indicates the level of confidence they have in the product. This is just one example, others have their issues. 
 
I'm a little surprised not to have read a great deal more on poor QA in the MR press, as a continuance of poor procedures bodes sadly for the manufacturing sector.
 
However and on a brighter note, we all have far too many locos anyway, so let's enjoy what we have until commissioning bodies get tough with the Chinese producers.
 
I suspect we will hear from a few more modellers soon enough. In the meantime, I'll be making slow, but steady progress with my loco kits.
 
Bon courage,
 
Bill
 



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 Posted: Fri Apr 5th, 2019 09:33 am
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pnwood
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Don't take too much notice of the RMweb threads Bill. People on there who want to have a gripe will gripe until the cows come home. The happy ones say nowt most of the time.  There will always of course be some level of quality issues but it may be that there is no mention much in the press because it is not perceived as a major problem. Nonetheless annoying for anyone such as Terry on the receiving end.

As far as Ebay is concerned it is common practice to start with a low starting price, it gets bids moving quicker. I would say that a starting bid of £0.01 is no measure of the quality of the product. It is however the selling price that is important.

I can only speak from my own experience. Recently I have bought the DJM 48xx, Oxford Dean Goods, Dapol Railcar, Hattons Andrew Barclay and Hornby Peckett which with the exception of the latter two got slated heavily on RMweb. All of mine performed beautifully straight out of the box, no damage in manufacturing, packaging or delivery either.

Maybe I've just been lucky.



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 Posted: Fri Apr 5th, 2019 10:48 am
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Longchap
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Thanks Nick for your upbeat appraisal and I usually take RMWeb with a handful of salt, there being too much willingness to show disrespect and lack of tolerance for my taste, fortunately absent here. However, there is much great content and people, even if the new format makes navigation a tad tedious.

Like you, I've been lucky, with my sole experience of sending back a Dean Goods from Oxford, quickly replaced by Hatton's and it's a great model.

I'll sit quietly and ponder a while longer, but I remain suspicious of anyone on ebay who doesn't post photographs of items in favour of library images. That's just too little effort.

Best,

Bill






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At 6'4'', Bill is a tall chap, then again, when horizontal he is rather long and people often used to trip over him! . . . and so a nickname was born :)

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 Posted: Sat Apr 6th, 2019 10:11 am
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Petermac
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Well said Woody.  Bad news sells, good news doesn't.  Read any newspaper or online article and one would never set foot outside one's cave.  Yes, there are, and always have been, quality control issues - with everything - it's called "business" - i.e. trying to make a profit.

There is huge competition out there and margins are very, very tight.  By far the biggest cost any business faces is labour.  Employing enough dedicated and skilled QA staff at a price one can afford is difficult.  When you look at their job, their only function is to reject.  That costs money.

Whilst there are very annoying QA issues, I suspect the vast majority of models are A1+ - we only hear about the problems.



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